Privacy Policy
This policy explains how E for Energy (“we”, “us”) collects, uses and protects your personal information when you use eforenergy.co.uk or contact us about our services. We are committed to handling your data responsibly and in line with UK GDPR and the Data Protection Act 2018.
Information we collect
When you request a quote or contact us, we may collect your name, company name, email address, phone number and details about your energy requirements (such as contract end dates, consumption and site addresses). We also collect limited technical data, such as pages visited and device type, through analytics cookies, where you consent to them.
How we use your information
- To prepare and provide business energy quotes and comparisons you have requested
- To liaise with energy suppliers on your behalf, where you have authorised us to do so
- To respond to enquiries and provide ongoing contract support
- To improve our website and services through anonymised analytics
We process your data on the basis of your consent, the performance of a contract with you, or our legitimate interest in operating and improving our services. We do not sell your personal information.
Sharing your information
We share your details with energy suppliers and industry bodies only as necessary to obtain quotes or manage a switch you have authorised, typically under a signed Letter of Authority. We use trusted service providers (such as hosting and email providers) who process data on our instructions.
Cookies and analytics
We use essential cookies to make the site work, and, only with your consent, analytics tools (Google Analytics and Microsoft Clarity) to understand how the site is used. You can decline analytics cookies via the banner shown on your first visit, and clear your choice at any time by deleting cookies for this site.
Data retention and your rights
We keep enquiry and client records only as long as necessary for the purposes above or to meet legal obligations. You have the right to access, correct, or request deletion of your personal data, to object to or restrict processing, and to data portability. To exercise any of these rights, contact us at admin@eforenergy.co.uk. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk).
Contact
E for Energy, Nottingham, United Kingdom. Email admin@eforenergy.co.uk or call 0115 902 9431 with any questions about this policy.